SALIBA, K.; GORENC ZORAN, A. . Measuring Higher Education Services Using the SERVQUAL Model. Challenges of the Future, [S. l.], v. 3, n. 4, 2021. Disponível em: https://ojs.fos-unm.si/index.php/ip/article/view/45. Acesso em: 17 aug. 2025.