Adding Value for Customers
DOI:
https://doi.org/10.37886/ruo.2021.024Keywords:
added value, customers, building block, substructures, analysis, measures, stakeholders, companyAbstract
Research Question (RQ): How or in what way is the excellence of companies in adding value for customers manifested?
Purpose: The purpose is to check the results of individual sub-subsets of the selected widget called Adding Value for Clients in two different periods and to compare them
Method: The results of selected periods have been used and compared, and we analyse them and, based on the analysis, propose measures for improvements
Results: The results show fluctuations in the given building block estimates over the selected period, which may be due to various factors.
Organization: With the given suggestions, we influence the improvement of the company's excellence. By implementing the proposals, we can further improve the value for customers
Society: Value added for customers is influenced by all stakeholders in the company - management and employees. It is necessary to be aware that they can only be more successful together and with consistent implementation of measures.
Originality: Since the results are also from 2020, it means that these are the latest results of the sub-builders, so we can see the influence of the main factor (Covid 19) on the results
Limitations/Future Research: In order to achieve representative results, it would be necessary to compare the results from previous years and analyse the progress / decline in individual subcontractors.
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