Organisational Challenges of Knowledge Management
DOI:
https://doi.org/10.37886/ruo.2025.006Keywords:
productivity, intellectual capital, employee educationAbstract
Research Question (RQ): What is the impact of knowledge management on the organisational quality?
Purpose: The purpose of the research is to conduct a review of domestic and international professional literature, in which the authors addressed the development of organizational thought, quality management within organizations, and the impact of knowledge management.
Method: We reviewed and analysed domestic and foreign literature using the databases of Slovenian libraries, as well as the Scopus, Science Direct, and Google Scholar databases. In these sources, we searched for freely accessible scientific articles and monographies.
Results: Results showed that knowledge management contributes to more productive and efficient work among employees. Additionally, knowledge management factors positively impact the implementation of improvements, work performance, and job satisfaction.
Organization: The research findings are useful for founders and managers within organizations, as the implementation of knowledge management can significantly contribute to improving the quality of operations.
Society: Our research confirmed that effective knowledge management is crucial for ensuring high-quality services, which directly impacts the social well-being of the entire population.
Originality: In the literature we did not find any research that connect all three paradigms—organizational thought development, quality management, and knowledge management. We find this is the first research in this field, providing a foundation for further investigation.
Limitations / further research: Limitations of the research include unrestricted timeframe for data collection. It would be beneficial to limit the literature to specific time periods and compare the differences between these periods in the context of all three paradigms.
References
Alharth, M. M., Jastania, Z. A., & Aziz, A. A. (2017). The Total Quality Menedžment in Banking. IARJSET, 4(5), 159–163. https://doi.org/10.17148/iarjset.2017.4530
Aljazzazen, S., & Schmuck, R. (2021). The Impact of Knowledge Menedžment Practice on Lean Six Sigma Implementation: The Moderating Role of Human Capital in Health Service Organisations. International Journal of Operations and Quantitative Menedžment, 27(3), 267–285.
Almansoori, A., AlShamsi, M., Salloum, S. A., & Shaalan, K. (2021). Critical Review of Knowledge Menedžment in Healthcare. Studies in Systems, Decision and Control (Vol. 295, pp. 99–119). Springer. https://doi.org/10.1007/978-3-030-47411-9_6
Areed, S., Salloum, S. A., & Shaalan, K. (2021). The Role of Knowledge Menedžment Processes for Enhancing and Supporting Innovative Organizations: A Systematic Review. In Studies in Systems, Decision and Control (Vol. 295, pp. 143–161). Springer. https://doi.org/10.1007/978-3-030-47411-9_8
Avramchuk, A. S. (2020). Transpersonal Knowledge Menedžment as an Aspect of Workforce Development. Business Menedžment Dynamics, 10(2), 20-25. https://www.proquest.com/scholarly-journals/transpersonal-knowledge-menedžment-as-aspect/docview/2559455556/se-2
Ayatollahi, H., & Zeraatkar, K. (2019). Factors influencing the success of knowledge menedžment process in health care organisations: a literature review. Health Information and Libraries Journal. https://api.semanticscholar.org/CorpusID:209463994
Bahar, N., & Bahri, S. (2017). Developing a Knowledge Menedžment Process Model for Healthcare Organizations (doktorska disertacija). University of Malaya, Kuala Lumpur, Malaysia.
Bukovec, Boris (2009). Human resources menedžment (HRM) kot ključni proces pri obvladovanju organizacijskih sprememb. Raziskave in razprave, letnik 2, številka 2, str. 3-25. URN:NBN:SI:DOC-N6MY4Z7U from http://www.dlib.si
Bukovec, B., & Markic, M. (2008). The level of integration of various models for organisational change menedžment in Slovenian organisations. International Journal of Business and Systems Research, 2(4), 431–446. doi:https://doi.org/10.1504/IJBSR.2008.020768
Bose, R. (2003). Knowledge menedžment-enabled health care menedžment systems: capabilities, infrastructure, and decision-support. Expert Syst. Appl., 24, 59-71.
Criado-García, F., Calvo-Mora, A., & Martelo-Landroguez, S. (2020). Knowledge menedžment issues in the EFQM excellence model framework. International Journal of Quality and Reliability Menedžment, 37(5), 781–800. https://doi.org/10.1108/IJQRM-11-2018-0317
Csath, M. (2020). Knowledge Menedžment in the European Union: Could It Improve Competitiveness? IUP Journal of Knowledge Menedžment, 18(4). https://www.proquest.com/openview/32f793ec5f4a148928c7129a2ebae42a/1?pq-origsite=gscholar&cbl=54461
Črv, Stojan. (2023). Načela menenžmenta sistemov kakovosti kot gradniki uspešnosti gospodarskih družb (Doktorska disertacija). Novo mesto: Fakulteta za organizacijske študije v Novem mestu.
Dahlgaard, J. J., Reyes, L., Chen, C. K., & Dahlgaard-Park, S. M. (2019). Evolution and future of total quality menedžment: menedžment control and organisational learning. Total Quality Menedžment and Business Excellence, 30(sup1), S1–S16. https://doi.org/10.1080/14783363.2019.1665776
Dahlgaard-Park, S. M., Reyes, L., & Chen, C. K. (2018). The evolution and convergence of total quality menedžment and menedžment theories. Total Quality Menedžment and Business Excellence, 29(9–10), 1108–1128. https://doi.org/10.1080/14783363.2018.1486556
De La Torre Sanclemente, A., Molina, R. G., & Valencia, Y. V. (2019). Knowledge Menedžment: Generating Value in Healthcare. In Journal of Medical Systems (Vol. 43, Issue 12). Springer New York LLC. https://doi.org/10.1007/s10916-019-1454-7
Dimitriou, D. J., Sartzetaki, M. F., & Karagkouni, A. G. (2024). Elevating Customer Experience and Service Quality: The Evolution of Total Quality Menedžment in Customer-centric Environments. Managing Airport Corporate Performance, 105–126. https://doi.org/10.1016/B978-0-443-29109-8.00006-2
Flumerfelt, S. (2020). Leveraging system complexity for improvement. Total Quality Menedžment and Business Excellence, 31(5–6), 542–549. https://doi.org/10.1080/14783363.2018.1434769
Fonseca, L. (2022). The EFQM 2020 model. A theoretical and critical review. In Total Quality Menedžment and Business Excellence (Vol. 33, Issues 9–10, pp. 1011–1038). Routledge. https://doi.org/10.1080/14783363.2021.1915121
Fonseca, L., Amaral, A., & Oliveira, J. (2021). Quality 4.0: The efqm 2020 model and industry 4.0 relationships and implications. Sustainability (Switzerland), 13(6). https://doi.org/10.3390/su13063107
Ghosh, B., & Scott, J. E. (2007). Effective knowledge menedžment systems for a clinical nursing setting. Information Systems Menedžment, 24(1), 73–84. https://doi.org/10.1080/10580530601038188
Gold, A., Malhotra, A., & Segars, A. (2001). Knowledge Menedžment: An Organizational Capabilities Perspective. J. of Menedžment Information Systems, 18, 185–214.
Horner, R. (2020). Towards a new paradigm of global development? Beyond the limits of international development. Progress in Human Geography, 44(3), 415–436. https://doi.org/10.1177/0309132519836158
Ivanko, Š. (2015). Zgodovina organizacijske misli. Fakulteta za organizacijske študije v Novem mestu.
Karamitri, I., Kitsios, F., & Talias, M. A. (2020). Development and validation of a knowledge menedžment questionnaire for hospitals and other healthcare organizations. Sustainability (Switzerland), 12(7). https://doi.org/10.3390/su12072730
Karamitri, I., Talias, M. A., & Bellali, T. (2017). Knowledge menedžment practices in healthcare settings: a systematic review. The International Journal of Health Planning and Menedžment, 32(1), 4–18. https://doi.org/10.1002/hpm.2303
Karltun, A., Sanne, J. M., Aase, K., Anderson, J. E., Fernandes, A., Fulop, N. J., Höglund, P. J., & Andersson-Gare, B. (2020). Knowledge menedžment infrastructure to support quality improvement: A qualitative study of maternity services in four European hospitals. Health Policy, 124(2), 205–215. https://doi.org/10.1016/j.healthpol.2019.11.005
Kiraz, A., Açikgöz, N. (2021). A fuzzy-logic-based approach to the EFQM model for performance enhancement. Sādhanā 46, 43. https://doi.org/10.1007/s12046-021-01576-6
Kitana. (2017). Overview of the managerial thoughts and theories from the history: classical menedžment theory to modern menedžment theory. Indian Journal of Menedžment Science, 6(1), 16–21. https://doi.org/info:doi/
Kosklin, R., Lammintakanen, J., & Kivinen, T. (2023). Knowledge menedžment effects and performance in health care: a systematic literature review. Knowledge Menedžment Research & Practice, 21(4), 738–748. https://doi.org/10.1080/14778238.2022.2032434
Lunden, A., Teräs, M., Kvist, T., & Häggman-Laitila, A. (2019). Transformative agency and tensions in knowledge menedžment—A qualitative interview study for nurse leaders. Journal of Clinical Nursing, 28(5–6), 969–979. https://doi.org/10.1111/jocn.14694
Nonaka, I., and Takeuchi, K. (1995).The Knowledge Creating Company. New York,NY: Oxford University Press
Őnday, Ő. (2016). Classical organization theory: from generic menedžment of socrates to bureaucracy of weber. In International Journal of Business and Menedžment Review (Vol. 4, Issue 1). https://www.researchgate.net/publication/304988642
Oyibo, O., Constance, O., Justin, M. (2020). Evolution of Organisation Theory: A Snapshot. International Journal of Innovative Research and Development, 9(9). https://doi.org/10.24940/ijird/2020/v9/i9/sep20075
Pereira de Souza, V., Baroni, R., Choo, C. W., Castro, J. M. de, & Barbosa, R. R. (2020). Knowledge menedžment in health care: an integrative and result-driven clinical staff menedžment model. Journal of Knowledge Menedžment, 25(5), 1241–1262. https://doi.org/10.1108/JKM-05-2020-0392
Pereira, N. M. M., & de Matos Ferreira, J. J. (2022). Knowledge Menedžment Performance in Health Organizations (doktorska disertacija). Universidade da Beira Interior, Covilhã, Portugal.
Phan, A. C., Phan, T. C., & Trieu, T. N. (2022). A Systematic Approach to Healthcare Knowledge Menedžment Systems in the Era of Big Data and Artificial Intelligence. Applied Sciences (Switzerland), 12(9). https://doi.org/10.3390/app12094455
Quarchioni, S., Paternostro, S., & Trovarelli, F. (2022). Knowledge menedžment in higher education: a literature review and further research avenues. Knowledge Menedžment Research and Practice, 20(2), 304–319. https://doi.org/10.1080/14778238.2020.1730717
Stojanović-Aleksić, V., Erić Nielsen, J., & Bošković, A. (2019). Organizational prerequisites for knowledge creation and sharing: empirical evidence from Serbia. Journal of Knowledge Menedžment, 23(8), 1543–1565. https://doi.org/10.1108/JKM-05-2018-0286
Tomac, N., Radonja, R., & Bonato, J. (2019). Analysis of Henry Ford’s contribution to production and menedžment. Pomorstvo, 33(1), 33–45. https://doi.org/10.31217/p.33.1.4
Wen, D., Sun, X., & Yan, D. (2022). The quality movement: where are we going? Past, present and future. Total Quality Menedžment and Business Excellence, 33(1–2), 92–112. https://doi.org/10.1080/14783363.2020.1801342
Williams, B. A. (2010). Creating and Maintaining and Efficient “Buid Ford Tough” Learning Organization: The Evolution of Organizational Success Creating and Maintaining a “Built Ford Tough” Learning Organization: The Evolution of Organizational Success. https://www.researchgate.net/publication/266200360
Xiang, Y., Zhang, P., & Wu, S. (2021). Content-Based Knowledge Quality Assessment and Its Application in Health Menedžment System. Journal of Shanghai Jiaotong University (Science), 26, 116–128. https://doi.org/10.1007/s12204-021-2266-8
