Factors of Verbal and Non-Verbal Communication in the Workplace

Abstract

Research Question (RQ): What impact does verbal and non-verbal communication in the workplace have on organizational climate and organizational performance?

Purpose: The purpose of this article is to explore the area of a comprehensive understanding of verbal and non-verbal intercultural communication in organization.

Method: The study was carried out by comparing three articles written in English.

Results: The study found that good verbal and non-verbal communication in an organization is crucial for a good organizational climate and consequently, for the achievement of the organization’s performance. The results showed that the reason fore the most conflicts in the workplace is precisely incorrect verbal communication. When communication verbally, we must use simple and direct language, communication must be specific, short and direct. We must also be aware of the importance of non-verbal posture and gestures, as they convey almost 93 % of the message.

Organization: Effective verbal and non-verbal communication in the organization has a major impact on the performance of the organization, as the way employees communicate and share information determines employee satisfaction, which in turn influences the organization's performance.

Society: Appropriate and courteous communication contributes to higher satisfaction and performance sf managers, colleagues and customers.

Originality: The originality of the research lies in the fact that we focused on influencing and encouraging individuals to approach understanding the importance of proper communication and cultural differences in an appropriate way.

Limitations / further research: In the research we were limited to three foreign articles in the study and we suggest comparing a larger number of articles for further research to make the results more relevant.