The Connection of Engagement on the Satisfaction of Employees in the the Public Institution in the Sphere of Culture
DOI:
https://doi.org/10.37886/Keywords:
public sector, engagement, job satisfaction, qualityAbstract
Research question (RQ): What ist the relationship between engagement and job satisfaction of employees?
Purpose: This study aims at investigating the relationship between engagement and job satisfaction of employees and to find out which factors have the greatest or most powerful influence on employee engagement and job satisfaction.
Method: To determine the level of engagement and satisfaction of employees we used the quantitative method respectively surveys. The data was analysed with PLSM-PL (Partila Least Squares Path Modeling) method using the statistical package R and function plspm. Based on this method we investigate multi variant relatinoships between observed and latent variables.
Results: The results showed that the relationship between engagement and job satisfaction is low or weak (0,208). The most powerful factors that influenced engagement and satisfaction are connected with leadership.
Organisation: Survey results offer the management the basis to improve resources management. Engagement and satisfaction of employees in connection with the leadership offer a big development potential for organisations in the public sector.
Originality: The original contribution can be seen in the study of the cause and effect relationship of the engagement and satisfaction of employees. The majority of such surveys focuses either on the study of engagement and satisfaction in connection with other factors or on their relation to demographic data.
Limitations / further research: The fact that this is the first study of its kind in the institution under discussion represents a sizeable constraint, especially in an institution where the leadership has not yet begun to introduce the principles of quality management (TQM).
References
Albrecht, S. L., Bakker, A. B., Gruman, J. A., Macey, W. H. in Sacks, A. M. (2015). Employee engagement, human resource management practices and competitive advantage. As interated approach. Journal of Organizational Effectiveness People and Performance, 2(1), 7–35.
Anitha, J. (2014). Determinants of employee engagement and their impact on employee performance. International Journal of Productivity and Performance Management, 63(3), 308– 323. – doi. 10.1108/IJPPM-01-2013-0008
Brown, M. E. in Trevino, L. K. (2006). Ethical leadership: A review and future directions. The Leadership Quarterly, 17, 595–617.
Chin, W. W. (1998). The partial least squares approach for structural equation modeling. V G. A. Marcoulides (ur.), Modern methods for business research, 295-236. London: Lawrence Erlbaum Associates.
Conti, T. (1999). Samoocenjevanje družb. Ljubljana: DZS.
Crabtree, S.(2004). Getting Personal in the Workplace. The GallupManagement Journal.- pridobljeno na http://govleaders.org/gallup_article_getting_personal.htm. (15. 12. 2015)
Crosby, P. B. (1989). Kakovost je zastonj. Ljubljana: Gospodarski vestnik.
Drucker, P. (2001). Managerski izziv v 21. stoletju. Ljubljana: Gospodarski vestnik.
EFQM (2012): EFQM Excellence Model 2013, Brussels.
Erickson, T. J. (2005). Testimony submited before the US Senate Committee on Health, Education, Labor and Pensions. –pridobljeno na: www.help.senate.gov/imo/media/doc/erickson. Pdf (9.10. 2013)
Fleming, J. H. in Asplund, J. (2007). Where employee engagement happens. – pridobljeno na: http:// businessjournal.gallup.com/content/102496/Where-Employee-Engagement-happens.aspx (16.11.2015)
Gallup. (2013). State of the Global Workplace 2013.- pridobljeno na: http://www. gallup.com/topic/state_of_the_global_workplace_2013 (15. 10.2015).
Gruban, B. (2005). Koncept o zavzetosti zaposlenih: inovacija ali imitacija?- pridobljeno na: http://www.dialogos.si/slo/objave/clanki/zavzetost/ (26. 12. 2015)
Gruban, B. (2010). Zavzetost zaposlenih za izhodno strategijo. Finance, 49/2010.
Harter, J. K., Schmidt, F. L. in Hayes, T.L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement and business outcomes: a meta analysis. Journal of applied Psychology, 87(2), 268–279.- pridobljeno na: 10.1037/0021-9010.87.2.268
Ignjatović, M. in Svetlik, I. (2004). Slovenija. Neintenzivno upravljanje človeških virov. V I. Svetlik in M. Ignjatović (ur.), Razpoke v zgodbi o uspehu, 13-36. Ljubljana: Založba Sophia.
Leon, L., Stanonik, F. in Rozoničnik, D. (2015). Priznanje RS za poslovno odličnost (PRSPO) – prepoznana znamka odličnosti v Sloveniji. Zbornik 24. Letne konference Slovenskega združenja za kakovost in odličnost, 100–104.
Lipičnik, B. (1998). Ravnanje z ljudmi pri delu. Gospodarski vestnik: Ljubljana.
Lobnikar, B. (2008). Osebna zavzetost kot cilj razvoja zaposlenih v bolnišnici. 11. Jesensko srečanje članov Društva ekonomistov. Laško.
Locke, E. A. (1976). The nature and causes of job satisfaction. V M. D. Dunnette (ur.), Handbook of Industrial and Organizational Psyhology. Chigago: Rand McNally.- pridobljeno na: http://www.appliesdpsyj.org/paper/other/sfwang/Locke, (25.1. 2016).
Macey, W. in Schneider, B. (2008). The meaning of employee engagement. Industrial and Organizational Psychology, 1, 3–30.
McBain, R. (2007). The practice of engagement: Research into current employee engagement practice. Strategic HR Review, 6 (6), .16-19.- doi: 10.1108/14754390780001011
McKenna, E. F. (2000). Business psychology & organisational behaviour: a student s handbook - 3rd ed. Midsomer Norton, Somerset, Great Britain: Bookcraft Ltd.
MacLeod, D. in Clarke, N. (2009). Engaging for success:enchancing performance through employee engagement(a report to goverment). – pridobljeno na: http://engageforsuccess.org/wp-content/uploads/2015/08/file 52215.pdf
May, D. R., Gilson, R. L. in Harter, L. M. (2004). The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work. Journal of Occupational and Organizational Psychology, 77, 11-37.
Mazzuca, P. (2007). Pet korakov do večje zavzetosti zaposlenih. HRM, Strokovna revija za ravnanje z ljudmi pri delu. Ljubljana, april 2007, 16/2007.
Mihalič, R. (2008). Povečajmo zadovoljstvo in pripadnost zaposlenih: praktični nasveti, metodologija, interni akt in model usposabljanja za celotno upravljanje, učinkovito merjenje in uspešen razvoj ustrezne in spodbudne organizacijske klime. Škofja Loka: Mihalič in Partner d.n.o.
Musek Lešnik, K. (2006). Organizacijska klima in zadovoljstvo zaposlenih.- pridobljeno na: organizacijska klima in zadovoljstvo zaposlenih.htm (18.11.2015).
Rasulzada, F., in Dackert, I. (2009). Organizational Creativity and Innovation in Relation to Psychological Well-Being and Organizational Factors. Creativity Research Journal, 21(2/3), 191-198.
Rich, B. L., Lepine, J. A. in Crawford, E. R. (2010). Job engagement: Antecedents and effects on jo performance. Academy of Management Journal, 53, 617-635
Robertson, I. T. in Cooper, C. L. (2010). Full engagement: the integration of employee engagement and psychological well-being. Leadership & Organization Development Journal, 31(4), 324-336.
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619.-pridobljeno na: 10.1108/02683940610690169
Sanchez, G. (2013) PLS Path Modeling with R. Trowchez Editions. Berkeley.- dostono na: http://www.gastonsanchez.com/PLS Path Modeling with R.pdf (pridobljeno 11.7.2013).
Schaufeli, W. B., Salanova, M., Gonzalez-Roma, V. in Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3, 71-92.
Schaufeli, W. B., Salanova, M., Gonzalez-Roma, V. in Bakker, A. B. (2006). The Measurment of Work Engagement With Short Questionnaire. A Cross-National Study. Educational and Psyhological Measurment, 66(4), 701-7016.
Schaufeli, W.B. (2013). What is engagement? V C. Truss, K. Alfes, R. Delbridge, A. Shantz in E. Soane (ur.), Employee Engagement in Theory and Practice. London: Routledge.
Seijts, G. H. in Crim, D. (2006). What engages employees the most or The ten C's of employee.- pridobljeno na: http://www.iveybusinessjournal.com/topics/the- workplace/what-engages-employees-the-most-or-the-ten-cs-of-employee-engagement (26.12.2015)
Solanki, K. R.(2013).Flextime association with job satisfaction, work productivity, motivation & employees stress levels. Journal of Human Resource Management1 (1): 9–14.- doi. 10.11648/j.jhrm.20130101.12
Soong, S. W. (2000). The study on the devotion and job satisfaction of adults’ participation in volunteer services. Taiwan: National Kaohsiung Normal University.
Spector, P. E. (2003). Industrial and organizational psychology: Research and practice. New York: Wiley & Sons.
Stanonik, F. (2015). Analiza koristi modela EFQM v Sloveniji. – pridobljeno na: www.mirs.gov.si/fileadmin/um...Sundaray, B. K. (2011). Employee Engagement: A Driver of Organizational Effectiveness. European Journal of Business and Management, 3(8). – pridobljeno na: http://www.iiste.org/Journals/index.php/EJBM/article/view/600
Svetlik, I. (2009). Oblikovanje dela in kakovost delovnega življenja. V I. Svetlik in N. Zupan (ur.), Management človeških virov, 339-381. Ljubljana: Fakulteta za družbene vede.
Šumi, R. in Lobnikar, B. (2012). Integriteta vodij v gospodarstvu z vidika njihovih zaposlenih. Integrity of Leaders from the Perspective of Their Employees. 31. Mednarodna konferenca o razvoju organizacijskih znanosti Kakovost. Inovativnost. Prihodnost, 1233-1240. Portorož, 21.–23. marec 2012.
Robertson-Smith, G. in Markwick, C. (2009). Employee engagement: A review of current thinging. Institute for employment studies.- pridobljeno na: http://www.mas.org.uk/uploads/articles/Staff(28.4.2014)
Vance, R. (2006). Employee Engagement and Commitment. A Guide to Understanding, Measuring and Increasing Engagement in your Organization. SHRM Foundation, Virginia
Xu, J. in Thomas, T.H. (2011). How can leaders achieve high employee engagement? Leadership and Organization Development Journal, 32(4), 399-416.
