The visibility of mediation in a large Slovenian company
DOI:
https://doi.org/10.37886/Keywords:
business mediation, mediative approach, the employees’ commitment, the company’s excellence, interpersonal relationsAbstract
Research Question (RQ): The fundamental research question of the study is the extent to which employees are familiar with the mediation.
Purpose: The purpose of the research is to determine the awareness of employees with the content and the method of work in mediation and to identify the reasons for the introduction of the mediation in a corporate environment.
Method: At the beginning, we examined the theoretical starting points in foreign and domestic literature. The employees have completed a questionnaire, followed by a quantitative analysis.
Results: The collected data can be very helpful to the Managers, because they can see that employees accept mediation and the mediation approaches, which Managers can use at their work.
Organization: This way of working is very useful for the organization because it brings less conflict, which results in better interpersonal relationships and also in a better business outcome, leading the company to excellence.
Society: The mediation or the mediative way of communicating between an individual and a group has a positive impact on the whole company. Responsibility is transferred to the individual, which makes him/her feel more involved, consequently more responsible and interested for the greater sympathy towards people and the environment.
Originality: The questionnaire shows the essential elements which are useful for the individual. This shows the way to a successful management. Such research has never been noted in Slovenia.
Limitations/Future Research: Limitations of this study are primarily seen in the fact that it was made only in one big company. This is where we see opportunities for improvement, since the questionnaire makes it possible to do a lot for companies, which are different in size.
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