The Importance of Satisfaction of Children and Adolescents in a Juvenile Centre

Abstract

Research question: What is the satisfaction of children and adolescents in a juvenile centre in relation to educators?

Purpose: We want to find out what role educators play in a juvenile centre in ensuring the satisfaction of children and adolescents.

Methods: The research will be applied, a concrete problem from practice will be solved. The contribution will be descriptive as it will address the economic and sociological aspects of satisfaction of service users in the case of Maribor juvenile centre.

Results: On average, adolescents are satisfied with the character of an educator and their relationships with the educators in the Maribor juvenile centre.

Organisation: The juvenile centre carries out many activities that ensure the quality of life of children and adolescents in it, and much of it is facilitated by educators.

Society: The contribution is important in terms of understanding the residence of children in juvenile centres and other institutions.

Originality: It is the first such comprehensive research conducted in juvenile centres to identify the importance of educators in ensuring user satisfaction.

Research limitations / further research: We surveyed a sensitive population – children/adolescents living in the Maribor juvenile centre. It would be wise to upgrade the research and more directly involve parents and their role in ensuring the satisfaction of children and adolescents.