Measurement of Corporate Social Responsibility

Abstract

Research Question (RQ): How should corporate social responsible organizations measure Corporate Social Responsibility (CSR)?

Purpose: The purpose of this article is to discuss what Corporate Social Responsibility is and to determine CSR indicators and how they are measured.

Method: Thematic analysis of the scientific literature review by the method of integrative thematic analysis of qualitative data.

Results: Measuring CSR implies a set of different indicators from different areas of business. There is no single indicator for measuring social responsibility. There are many indicators that may even be inconsistent and incomparable. It depends on the stakeholders which measurement methods and indicators they will trust.

Organization: The methods of measuring CSR presented in the article enable management of organizations to properly communicate their social responsibility to satisfy requirements, needs, and wishes of various stakeholders, which in turn also leads to successful financial performance of an organization.

Society: Indicators that measure social responsibility indicate the organization's impact on the environment, society and the economy.

Originality: Presentation of an overview of ways to measure CSR.

Limitations / Further Research: Search criteria limitation for original and reviewed scientific articles were: 2005 to 2018, accessibility of the full text of the articles and language of the text Slovenian or English. No research was done. In the continuation of the research, it is proposed to investigate the actual use and prevalence of different methods of measuring CSR in different countries or market economies.