Zagotavljanje in merjenje kakovosti v primarnem zdravstvenem varstvu
Ključne besede:
kakovost, sistemi vodenja kakovosti, primarna zdravstvena dejavnost, zdravstveno varstvo, varnost pacientovPovzetek
Raziskovalno vprašanje (RV): Katere so osnove zagotavljanja in merjenja kakovosti v primarnem zdravstvenem varstvu v Sloveniji in Evropi?
Namen: Namen članka je raziskati izvor in stanje zagotavljanja kakovosti storitev v primarni zdravstveni dejavnosti.
Metoda: sistematični pregled obstoječe literature.
Rezultati: Raziskava je pokazala izvor kakovosti v zdravstvu in stanje zagotavljanja kakovosti v primarni zdravstveni dejavnosti. V zdravstvu je merjenje kazalnikov kakovosti pomanjkljivo. Spremljajo jih le akreditirane ali certificirane zdravstvene ustanove.
Organizacija: Kazalniki kakovosti morajo biti javno dostopni podatki, saj le tako omogočajo uporabnikom storitev in zdravnikom, da izberejo organizacijo z najboljšimi kazalniki kakovosti.
Družba: Zagotavljanje kakovosti se mora začeti na primarnem nivoju zdravstvene dejavnosti, saj je ta namenjena preventivi, zdravljenju in rehabilitaciji obolenj za še kakovostno sprejemljiv nivo življenja. S tem lahko znižamo število obravnav na sekundarnem in terciarnem nivoju zdravstvenega varstva in stroške nepotrebnih zdravstvenih obravnav ter zdravljenja.
Originalnost: V teoretičnih izhodiščih smo strnjeno predstavili spoznanja o izhodiščih kakovosti v zdravstvu. Pridobili smo informacije o zagotavljanju in merjenju kakovosti v primarnem zdravstvenem varstvu.
Omejitve: Raziskava je omejena z manjšim številom obstoječih virov, ki so uporabljeni.
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