Ensuring and Measuring Quality in Primary Healthcare
Keywords:
quality, quality system management, primary healthcare, healthcare, patient safetyAbstract
Research Question (RQ): What are the basic postulates of ensuring and measuring the quality in primary healthcare in Europe and Slovenia?
Purpose: The purpose of this article was to study the origin and status of ensuring high quality services in primary healthcare.
Method: Systematic review of existing literature.
Results: The research showed the origin of quality in healthcare and the status of ensuring quality in primary healthcare. Measuring quality indicators in healthcare is deficient. They are monitored only by accredited or certified health institutions.
Organization: Quality indicators shall be publicly accessible data, since this is the only way healthcare service users and doctors are enabled to choose the organisation with best quality indicators.
Society: The ensuring of quality has to start on primary level of healthcare since this level of healthcare deals with prevention, treatment and rehabilitation of diseases for an acceptable quality of life. Thus we can decrease the number of treatments on secondary and tertiary level of healthcare and costs of unnecessary medical care and treatments.
Originality: In the theoretical part, we have presented basics characteristics of healthcare quality. We collected the information on the primary health care quality assurance and measurement.
Limitations: Research is limited with relatively low amount of relevant sources.
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