Excellence and Adding Value for Clients
DOI:
https://doi.org/10.37886/ruo.2021.045Keywords:
EFQM model, value added, clients, organization, widget, actions, stakeholdersAbstract
Research Question (RQ): How the organization's excellence in adding value to clients is reflected.
Purpose: The article would like to point out that the added value for clients is reflected by understanding, anticipating, meeting needs and expectations, and seizing opportunities.
Method: A qualitative method of reviewing domestic and foreign professional literature was used for examination.
Results: The research found that the basic building block of adding value to clients can increase the organization by knowing clients and their expectations and establishing two-way communication. It must respond to feedback from customers and provide employees with all necessary resources, competences and powers.
Organization: The organization has obtained suggestions that it can improve its excellence in adding value to clients.
Society: All stakeholders of the organisation, both internal and external, have an impact on excellence. The interplay of all and adherence to all the principles of the building block enables the excellence of the organization.
Originality: We presented the first building block of the EFQM excellence model, Adding Value for Clients.
Limitations/Future Research: Research could be upgraded to other building blocks and the model used in your organization.
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