Effectiveness of process organization management
Keywords:
process, organization, measurement, metrics, effectiveness, life cycleAbstract
Research Question (RQ): How to measure the effectiveness of process management? We are interested in quantitative measurement, which makes it possible to make comparisons between companies.
Purpose: Our intention is to find out how can we measure the effectiveness of internal management of individual processes. Internal effectiveness of processes management is often unknown to companies.
Method: The research will be based on a case study of the public process. Due to business risks and potential employee bias, we have eliminated the possibility to conduct study in a particular company. We will focus on the "Software Vulnerability Management" process. The process is global, extremely important for the entire business world and it contains all the elements of a complex business process, as it involves organizations of different sizes and interests. On the basis of scientific literature and publicly accessible data, we will examine what are the weak points of this process, what are the consequences of ineffectiveness and how to improve it. The obtained knowledge will be used in defining indicators for measuring the effectiveness of processes.
Results: We will introduce a quantitative metric for measuring the effectiveness of process management that will be based on a real case. We will also develop a methodology for companies that can be used for independent measurement.
Organization: The results of the research will enable companies to independently measure the effectiveness of controlling the internal process organization. A quantitative metric will give them a clear answer to where the processes have greater possibilities for improvement.
Society: People easier make decisions, if they can compare things. The metric that we intend to develop is very important for business decision making. On the other hand, we expect that the indicator will contribute to the better understanding of process organization and their proper deployment. The process organization clearly defines the responsibility of individuals, which brings positive effects for the company.
Originality: The survey focuses on the area of measurement that have not yet been addressed in the way that we propose. Development of quantitative metrics gives additional emphasis to the research, since they are less frequent than qualitative, but at the same time more explicit. The process, which serves as the basis for the development of new metric, is selected in an innovative way, and because of the availability of data, the research is highly credible.
Limitations / further research: The research will be carried out on the example of a process that is well described in scientific literature and supported by various facts and insights. It would be sensible to extend the research to other similar processes, which are sufficiently well supported by the facts, thus further examining the conclusions of this research.
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