The Impact of Emotional Intelligence on the Performance of Insurance Agents
DOI:
https://doi.org/10.37886/Keywords:
emotional intelligence, employees, insurance company, performanceAbstract
Raziskovalno vprašanje: Raziskovalno vprašanje je ali razlike v čustveni inteligentnosti sploh vplivajo na uspešnost dela zavarovalnih zastopnikov in kako velik je ta vpliv.
Namen: Namen prispevka je ugotoviti ali bi moralo biti merjenje čustvene inteligentnosti posameznikov pomembno orodje pri sprejemanju odločitev glede zaposlovanja novih zavarovalnih zastopnikov.
Metoda: Uporabili smo znanstveno deskripcijo, ki obsega zbiranje in urejanje obstoječih dognanj, njihovo primerjavo in interpretacijo. Študija primera temelji na anketiranju zavarovalnih zastopnikov v Zavarovalnici Triglav z namenom merjenja čustvene inteligentnosti in kvantitativnem ocenjevanju njihove uspešnosti na podlagi ustvarjenega prometa v letu 2015.
Organizacija: Rezultati kažejo, da bi morale organizacije kot kriterij pri zaposlovanju upoštevati tudi višino čustvene inteligentnosti.
Družba: V programe izobraževanja bi morali vključevati tudi pridobivanje znanj in spretnosti na področju razvijanja čustvene inteligentnosti.
Originalnost: Gre za prvo takšni raziskavo v Sloveniji na področju zavarovalništva.
Omejitve/nadaljnje raziskovanje: Raziskavo smo omejili na največjo zavarovalnico na področju Slovenije. Predlogi za nadaljnje raziskovanje so v longitudinalnosti raziskave in tudi v tem, da bi v raziskavo vključili še druge zavarovalnice v drugih državah in rezultate med sabo primerjali.
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