The impact of quality department on organizing quality in organizations
DOI:
https://doi.org/10.37886/Keywords:
TQM, Total Quality Management, Quality Department, Centre of Excellence, quality, Certificate ISO 9001Abstract
Research Question (RQ): The existence of organizations in competitive markets depends on their ability to stay competitive. Quality departments play a key role in organizing and ensuring quality.
Purpose: The survey tries to determine the correlation between the existence of quality departments and organization of quality in organizations; our hypothesis is that the correlation is very strong.
Method: A survey was performed in 484 large and medium-sized organizations in Slovenia to examine the situation in this area. Pearson's χ2-test was used for data processing and results presented in a contingency table.
Results: Organizations with quality departments more frequently also have certificate ISO 9001 in comparison with organizations without quality departments. Also these organizations more frequently have supplier-relations teams, monitoring system of suppliers' progress and excellence centers. In short, the quality in these organizations is organized on a higher level than in organizations without quality departments.
Organization: The role of quality department is important for organizations. The findings of the research are important for decision making in organizations.
Society: Each organization contributes to efficiency and effectiveness of a nation. The organizational level of the nation can be measured by number of certificates per capita.
Originality: The research is unique because of the research model and method applied.
Limitations/Future Research: The research is limited to large and medium-sized organizations in Slovenia.
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