Skills for Quality in the Project Management
DOI:
https://doi.org/10.37886/ruo.2021.039Keywords:
enterprise, management, quality management, quality methods, quality techniques, quality tools, trainingAbstract
Research Question (RQ): What are the skills of employees for quality in the project management?
Purpose: The aim of the research was to conduct an empirical research about the skills for quality from the view of methods, tools, and techniques on project management and give suggestions for improvement of current state.
Method: Quantitative research was conducted on 164 employees in the organisation, which are competent and responsible for implementation of procedures defined by quality management system standards.
Results: It was found out that most of the respondents know the quality methods, tools and techniques. Employees with a higher level of education do not show the higher level of knowledge of the quality methods, tools, and techniques. The number of years of service does not affect the number of completed trainings.
Organization: We proposed the improvements that will be useful for all those who take care of planning, organizing, leading and controlling education and training in the field of quality methods, tools, and techniques.
Society: It is important to encourage and support management in further education and training of employees, acquiring knowledge and skills that are a fundamental value and the competitive advantage of organizations in the social environment.
Originality: Most of the training was performed for the methods, tools, and techniques that belong into the five pillars of quality of the automotive industry (APQP, control plan, FMEA, PPAP), in addition to the 6 sigma and to the 8D.
Limitations/Future Research: We considered only the knowledge and opinion on the applicability of methods, tools, and techniques in the implementation of quality in product. We prepared the proposals for further research.
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